Terms of use

Ordering procedure

The order is placed exclusively in digital form. By completing this form, the applicant confirms that all information provided is true and correct. Cancellation of the order is not possible. As soon as the order has been executed, you will receive an e-mail with a download link, which you can use to download the document. This link is valid for 7 days.



A fee of CHF 18.00 is charged for each debt collection register information pursuant to Article 12a paragraph 2 of the Fee Ordinance to the Federal Debt Collection and Bankruptcy Act. The costs will be invoiced separately. The debt collection office reserves the right to charge a fee in advance.



SMART GmbH accepts no liability for damage caused by transmission errors, technical defects and faults, operational failures, unlawful interference with the ICT systems of the user or third parties. Similarly, no liability is accepted for damage or non-fulfilment of the order caused by publicly accessible systems and transmission networks or resulting from faults, interruptions (including system-related maintenance work) or overloads of the ICT systems.

Data processing and data security

SMART GmbH and Collecta AG process personal data of the customer and the users designated by the customer only to the extent necessary and for the purposes required for the conclusion and performance of the contract. Any disclosure of the customer's personal data is excluded. Collecta AG and its vicarious agents take measures in accordance with the requirements of ISO 27001 to protect the proper operation of its technical infrastructure against negative external influences (viruses as well as other harmful programs and files, unauthorised access to systems and data, etc.) as well as against the loss or falsification of data due to technical errors. However, SMART GmbH and Collecta AG cannot guarantee that these measures will be effective in every case.


Declaration of consent

By submitting the form, you acknowledge that you have read and accept the above statements, explanations and terms. If the form is incomplete, your order will be considered void and cancelled without further notice.